Senior Technical Support Technician

TL;DR

Senior Technical Support Technician (Enterprise IT): Primary IT owner for the Düsseldorf office managing hybrid Mac/Windows environments and enterprise A/V solutions with an accent on local site ownership and asset management. Focus on independently resolving L2/L3 technical issues, managing the hardware lifecycle, and ensuring operational readiness of conferencing systems.

Location: Hybrid, Düsseldorf, Germany

Company

hirify.global is a global innovation powerhouse in AI, cloud, and digital software, serving over 25,000 businesses including many of the Fortune 100.

What you will do

• Act as the primary IT owner and face of IT for the Düsseldorf site, managing the local tech environment independently.
• Provide L2/L3 support for mixed Mac and Windows environments and manage incidents via ServiceNow.
• Take absolute ownership of the end-to-end hardware lifecycle, including deployment, tracking, and retirement of laptops and peripherals.
• Ensure operational readiness of enterprise A/V and conferencing systems, including Poly, Cisco, Logitech, and Microsoft Teams Rooms.
• Coordinate Move, Add, Change (MAC) activities for user onboarding, offboarding, and workstation setup.

Requirements

• 5+ years of experience in IT Support, with at least 3 years in a large-scale enterprise environment (1,000+ employees).
• Fluent English (written and spoken) for daily collaboration with global teams.
• Strong Mac and Windows configuration and troubleshooting skills.
• Hands-on experience with ServiceNow (Incident, Request, and Asset modules).
• Solid understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP addressing, DNS, DHCP).
• Relevant industry certifications such as CompTIA, ITIL, Microsoft, Jamf, or Cisco.

hirify.global-to-have">hirify.global to have

• Experience supporting executive-level users in a global tech or enterprise software company.
• Scripting skills in PowerShell, Bash, or Python for operational automation.
• Experience with MDM platforms like Jamf or Intune.
• Familiarity with Zero Trust or modern endpoint security frameworks.

Culture & Benefits

• Ambitious, high-performance environment focused on challenging limits and innovation.
• Hybrid work model allowing for a blend of on-site and remote work.
• Opportunity to work within a market-leading global organization specializing in AI and cloud technologies.
• Commitment to equal opportunity employment and diversity.