Workplace Support Engineer - m/f/d (R-19101)

TL;DR

Workplace Support Engineer: Provide HW/SW support, deployments, imaging, migrations, and connectivity solutions for a global organization with an accent on customer service, hardware repair, and cloud-based applications. Focus on maintaining inventory records, leading small projects, and configuring Microsoft 365, Teams, and mobile devices including iOS and Windows.

Location: Hybrid in Warsaw office, Poland (at least 2 days a week in the office)

Company

Global organization providing business data and analytics services with a fast-paced Digital Workplace Operations Team.

What you will do

• Provide hardware/software support, repairs, deployments, imaging, migrations, and connectivity troubleshooting.
• Perform email account maintenance, minor network administration, and Active Directory tasks.
• Maintain hardware and software inventory records and update user documentation.
• Lead small projects, assist with analysis, testing, and implementation of new systems.
• Support cloud apps like Office 365 (SharePoint, OneDrive, Teams), tablets/smartphones (Surface, iPad, iOS, Windows).
• Train customers and team members on software, MAC OS, and automation.

Requirements

• Minimum 2-3 years of PC support in medium/large corporate environment.
• Strong skills in Windows/MAC OS installation/configuration, Microsoft Office, PC hardware repair/replacement.
• Experience with Active Directory user account administration, Microsoft Teams support (chat, video, voice).
• Beginner-intermediate Unix knowledge, JAMF Casper, Adobe Creative Cloud.
• Excellent customer service skills in person, phone, remote sessions, email, chat.
• Hardware/software certifications (Microsoft, Lenovo, HP, Apple) desirable.

Nice to have

• Networking and A/V experience.
• Experience with Smart Technologies Interactive Whiteboards, Cisco WebEx.

Culture & Benefits

• Hybrid working setup with at least 2 days/week in Warsaw office.
• Eligibility for D&B benefit package (details provided during recruitment).
• Fast-paced team environment requiring self-motivation and teamwork.
• Support for global and local office operations.