First Party Claims Handler (Insurance)

TL;DR

First Party Claims Handler (Insurance): Managing a portfolio of customer repair claims from initiation to settlement with an accent on indemnity investigations and supplier coordination. Focus on ensuring accurate payments, maintaining data integrity, and providing empathetic customer support during the claims journey.

Location: Liverpool, UK. Hybrid working options available. Must have at least one year remaining on a Graduate or Post-Study Work visa; no sponsorship provided.

Salary: £26,937 – £29,781 per annum

Company

hirify.global is a national leader in specialist insurance with over 40 years of expertise and a team of over 1,700 employees.

What you will do

• Manage a portfolio of customer repair claims through to final settlement.
• Conduct thorough and complete indemnity investigations on all claims.
• Coordinate closely with suppliers to fulfill customer needs throughout the claims process.
• Collaborate with in-house engineers to assess the repairability of sustained damage.
• Process accurate payments to customers and their representatives.
• Ensure strict data integrity by maintaining detailed records of all claim activities.

Requirements

• Excellent customer service skills and a naturally empathetic approach.
• Fast-paced problem-solving ability and the capacity to make informed decisions quickly.
• Proficiency in IT and strong communication skills.
• High level of organizational skill and strong attention to detail.
• Experience or ability to deal with challenging customers and third-party insurers.
• Valid UK work authorization (Graduate or Post-Study Work visa with minimum 1 year remaining); no sponsorship available.

Culture & Benefits

• Up to 35 days’ holiday (depending on tenure), including bank holidays, with buy/sell options.
• 24/7 mental health support and free professional counselling.
• Clear career growth paths through leadership programs and internal career fairs.
• Flexible benefits package, including early access to salary.
• Recognition awards, social events, and a supportive, inclusive work environment.