Claims Team Manager (Insurance)

TL;DR

Claims Team Manager (Insurance): Leading a team of Claim Specialists to deliver high-quality claims services with an accent on performance management and customer outcomes. Focus on optimizing service delivery, overseeing claims assessment, and maintaining regulatory compliance.

Location: Onsite in Hove, UK

Salary: Up to £52,000

Company

A leading UK financial services group and major global investor specializing in retirement and protection solutions.

What you will do

• Lead and manage a team of Claim Specialists to ensure proactive, high-quality service delivery.
• Align team objectives with departmental goals, service levels, and performance targets.
• Monitor performance trends using management information to drive continuous improvement.
• Oversee claims assessment and decision-making, including authorizing payments within limits.
• Build and maintain strong relationships with corporate clients, intermediaries, and stakeholders.
• Ensure strict compliance with legislation, regulations, and data protection requirements.

Requirements

• Proven experience leading and developing teams in a service-driven environment.
• Must be based in or able to work onsite in Hove, UK.
• Strong communication and influencing skills to build effective professional relationships.
• Experience in claims, insurance, or financial services (desirable).
• Good understanding of risk, governance, and regulatory requirements.
• Analytical mindset with the ability to interpret data and make informed decisions.

Culture & Benefits

• Annual performance-related bonus plan and valuable share schemes.
• Generous pension contribution and life assurance.
• Healthcare plan available for permanent employees.
• At least 25 days holiday plus public holidays, with options to buy/sell leave.
• Competitive family leave and a tax-efficient electric car salary sacrifice scheme.
• Inclusive culture with a focus on wellbeing and professional development.