Member Support Representative (Full-Time)

TL;DR

Member Support Representative (Full-Time): Providing live inbound phone support to members, assisting with eligibility verification, appointment scheduling, platform troubleshooting, and food benefits access with an accent on empathetic communication and handling sensitive PHI/PII. Focus on multitasking across tools, documenting interactions accurately, and collaborating to resolve complex issues under HIPAA compliance.

Location: Remote (US). Preference for availability 11:30am-8:00 PM PST.

Compensation: $43,000 annually ($20.68 per hour) + $8,000 bonus + benefits

Company

Leading U.S. Foodcare platform powered by Registered Dietitians, delivering personalized nutrition care, behavior change tools, and food benefits to 3M+ members to improve health outcomes and lower costs.

What you will do

• Empathetically handle live inbound member calls, documenting interactions and ensuring accurate records.
• Verify eligibility, coverage, and benefits using internal tools while communicating clearly during calls.
• Explain telenutrition, match members with dietitians, and schedule fitting appointments.
• Troubleshoot platform, account, and basic tech issues.
• Coordinate with internal teams and external partners on food delivery and grocery ordering questions.
• Maintain accountability for sensitive information and collaborate on complex problem resolutions.

Requirements

• Reliable high-speed internet (100 Mbps download / 20 Mbps upload minimum).
• Private, secure, quiet workspace.
• Experience in support roles (in-person or calls).
• Strong oral/written communication, adaptable to situations.
• Multitasking, critical thinking, and navigating multiple systems during live calls.
• Experience with sensitive data (PII/PHI) and basic HIPAA understanding.
• Detail-oriented, goal-driven, resilient to changes, comfortable with feedback.

Culture & Benefits

• Remote-first company with flexible location and generous time off.
• Comprehensive healthcare coverage (medical, dental, vision).
• Access to Registered Dietitian sessions.
• Core values: Customer First, Make It Happen, One Team.
• Passionate, supportive team focused on health impact and shared purpose.