Client Experience Specialist

TL;DR

Client Experience Specialist (Medtech): Manage inbound/outbound communications and logistics for clinical cancer testing orders with an accent on patient/physician support, sample procurement, and issue resolution. Focus on coordinating test processing, ensuring accurate data entry in CRM/LIMS, and collaborating with lab, billing, and sales teams for timely reporting.

Location: Fremont, CA - Hybrid (Onsite Monday & Tuesday)

Salary: $63,000 - $76,000 per year

Company

hirify.global transforms active cancer management through personalized genomic testing for MRD detection, targeted therapies, and biomarker strategies.

What you will do

• Manage communications with patients, physicians' offices, and labs via Salesforce/Service Cloud.
• Follow up on missing requisition info and document case resolutions.
• Coordinate tissue sample procurement and patient phlebotomy logistics.
• Address patient questions on testing and provide status updates.
• Collaborate with lab operations, clinical staff, sales, and billing for timely reports and records.
• Monitor service issues, ensure data accuracy in Salesforce/LIMS, and contribute to improvements.

Requirements

• Bachelor of Science or related degree preferred; 0-3 years in physician/patient-facing role required.
• Excellent verbal/written communication skills.
• Exceptional organizational, time management, and multitasking abilities.
• Strong attention to detail.
• Familiarity with clinical workflows, diagnostic testing, or lab operations (plus).
• Experience with Salesforce/Service Cloud, LIMS, G Suite (preferred).

Culture & Benefits

• Annual performance bonus and long-term equity incentives.
• Full range of medical, financial, and other benefits.
• Fast-paced, patient-centered environment focused on service excellence.
• Commitment to continuous improvement and special projects.
• Equal opportunity employer with accommodations for disabilities.