Russian Customer Support Agent (Gaming)

TL;DR

Russian Customer Support Agent (Gaming): Managing and responding to customer support tickets for accounts and technical issues with an accent on first-call resolution and troubleshooting. Focus on delivering high-quality service in both Russian and English and coordinating with internal teams for issue resolution.

Location: Hybrid in Bellevue, WA (Must work two in-office days per week)

Salary: $23.00 - $25.50 USD/hour

Company

Technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology across multiple industries.

What you will do

• Manage and respond to customer support tickets within established SLAs, focusing on first-call resolution.
• Perform initial level troubleshooting for computer and network issues using established procedures and tools.
• Coordinate with internal teams to provide feedback, identify trends, and resolve escalated issues.
• Assist in the creation of knowledge base articles and collaborate with the team on issue resolution.
• Monitor client-facing tools like MatterMost and stay updated on client directives.

Requirements

• Written fluency in Russian and English languages.
• Must be able to work a hybrid schedule (two in-office days per week) in Bellevue, WA.
• One year or more of customer service experience.
• Associate's degree or equivalent; Bachelor's degree preferred.
• Proficiency with Microsoft Office Suite and basic computer troubleshooting skills.

Nice to have

• Knowledge and experience with online gaming.
• Experience handling Accounts-related support tickets.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 401k program and Flexible Spending Account (FSA).
• Competitive PTO offerings and Parental Leave.
• Opportunities for professional growth and development.