Customer Experience (Outdoor Tech)

TL;DR

Customer Experience Specialist (Outdoor Tech): Represent onX in enthusiastic interactions with customers passionate about outdoor exploration apps with an accent on building trust and optimizing user experiences. Focus on collaborating company-wide to drive customer outcomes and expertise sharing.

Missoula, Montana, United States: Predominately based in Missoula with hybrid onsite and home office model.

Company

High-growth tech company building products like Hunt, Offroad, Backcountry, and Fish apps to help people explore the outdoors confidently.

What you will do

• Represent onX enthusiastically in interactions with a loyal customer community.
• Collaborate across the company, providing expertise on customer experience.
• Invest in customer outcomes and support product impact through user stories.

Requirements

• Must be based in or near Missoula, Montana for hybrid work.
• Passion for onX mission and outdoor adventures.
• Unique skills in customer experience and support.

Culture & Benefits

• Fast-paced, high-growth environment with grit and experimentation mindset.
• Full-time employees eligible for common share options vesting and 10% annual bonus based on performance.
• Equal opportunity employer focused on inclusive community and authentic thriving.
• Use latest tooling including AI responsibly paired with human judgment.