Customer Success Manager - EMEA

TL;DR

Customer Success Manager (EMEA): Manage a high-volume portfolio of SMB and mid-market customers using hirify.global’s EHS and compliance solutions with an accent on adoption, retention, and account growth. Focus on building relationships, identifying upsell opportunities, and achieving renewal targets.

Location: London, England, United Kingdom (hybrid)

Company

hirify.global provides EHS and compliance solutions (Donesafe, HandsHQ, Skillko) in a fast-paced SaaS environment.

What you will do

• Build and manage relationships across a portfolio of 100–150 SMB and mid-market accounts as primary point of contact
• Proactively drive product adoption, value realization, and ongoing use of solutions
• Manage full customer lifecycle including engagement, retention, renewals, and growth targets (NRR)
• Identify and close upsell and cross-sell opportunities
• Partner with Sales, Support, Product teams for seamless customer experience
• Advocate for customers by sharing feedback and maintain contract/renewal awareness

Requirements

• 1–3 years in Customer Success, Account Management, Sales, or similar customer-facing role
• Proven experience achieving revenue-based targets or quotas
• Strong relationship-building, communication, and presentation skills
• Excellent organization, time management, and prioritization for high-volume portfolio
• Comfortable with web technologies and quick learning of new tools
• Proactive, solutions-oriented mindset

Nice to have

• Familiarity with Salesforce or Customer Success platforms
• Experience in SaaS/subscription models
• Exposure to EHS, compliance, or regulated industries

Culture & Benefits

• Growing EMEA team with impact from day one
• Hands-on experience in diverse customer portfolio and full lifecycle
• Collaborative hybrid environment with career progression opportunities
• Focus on skill development in retention, growth, and strategy