Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (SaaS/Fintech): Managing post-sale relationships for financial sector accounts across EMEA with an accent on adoption, retention, and growth. Focus on delivering ROI for institutional clients, identifying expansion opportunities, and translating client feedback into product enhancements.

Location: Hybrid (London)

Company

hirify.global provides global trade information and intelligence for the commodities, energy, and maritime sectors.

What you will do

• Manage a portfolio of financial sector accounts across EMEA, ensuring long-term adoption and satisfaction.
• Develop tailored success plans and conduct regular business reviews with C-suite and quant analysts.
• Analyze usage data and health scores to proactively prevent churn and protect annual recurring revenue.
• Collaborate with Account Management to identify and qualify upsell and cross-sell opportunities.
• Serve as a subject-matter expert on commodity flows and energy markets for financial trading strategies.
• Advocate for client-driven platform enhancements by acting as a bridge to Product and Engineering teams.

Requirements

• 3–6 years of experience in Customer Success or Account Management within B2B SaaS or financial data.
• Proven track record of managing institutional financial clients (hedge funds, asset managers, investment banks) in EMEA.
• Strong knowledge of commodity markets, including oil, natural gas, LNG, power, and freight.
• Experience achieving NRR, retention, and expansion targets in quota-bearing roles.
• Ability to engage with C-suite stakeholders and deliver strategic presentations.
• Proficiency in Salesforce, Looker, and other CRM/CS platforms.

Culture & Benefits

• Inclusive and diverse work environment with a commitment to equal opportunity.
• Collaborative culture focused on decisive action and building creative solutions.
• Supportive team environment emphasizing accessibility and a friendly approach.
• Global team spanning 35+ countries.