Director of Fraud Operations (Fintech)

TL;DR

Director of Fraud Operations (Fintech): Own end-to-end fraud operations including detection, dispute resolution, and chargeback management for co-branded credit products with an accent on scaling operations for 4x business growth, vendor management, and process automation. Focus on building workforce planning models, implementing automation roadmaps, defining quality metrics, and ensuring SLA adherence through data-driven decisions.

Location: New York; Remote; San Francisco (US-based)

Salary: $200K – $250K • Offers Equity

Company

hirify.global reimagines co-branded credit cards and financial products with advanced payments infrastructure, intelligent underwriting, and seamless UX for brands like Crate & Barrel, Rakuten, and Booking.com.

What you will do

• Own end-to-end fraud operations, detection, dispute resolution, and chargeback management.
• Develop workforce planning models to support rapid growth, balancing internal teams and vendors.
• Lead vendor management ensuring SLA adherence and quality standards.
• Build automation roadmap with engineering to reduce manual reviews and boost efficiency.
• Define and improve quality metrics for fraud review accuracy across teams.
• Partner with Product, Engineering, Data, and Customer Experience on priorities.
• Use data analysis to optimize processes, staffing, and workflows.

Requirements

• 7+ years in fraud operations, dispute resolution, or risk operations in fintech/payments/credit cards
• Strong vendor management experience driving performance improvements
• Proficiency with Excel and basic statistical analysis for planning and forecasting
• Experience leveraging automation and technology to scale operations
• Data-driven approach to define metrics, analyze trends, and derive insights
• Excellent communication for managing stakeholders and teams
• Self-driven ownership with urgency and results focus
• Willingness to adopt AI-first tools and workflows

Nice to have

• SQL knowledge or data team collaboration
• Scaling fraud ops through product launches or volume growth
• Quality assurance frameworks for operations

Culture & Benefits

• Competitive compensation and equity
• Configured work computers of your choice
• Flexible paid time off
• Fully covered high-quality healthcare including dependents, One Medical, and FSA option
• 20 weeks paid parental leave for primary caregiver, 8 weeks for all parents
• Access to industry-leading technology fostering innovation and productivity