Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Owning the enterprise customer technical relationship from signed contract through production with an accent on driving go-live and usage growth. Focus on triaging complex technical issues, designing implementation strategies, and partnering with Product and Engineering to close the customer feedback loop.

Location: On-site in San Francisco, CA

Compensation: $220K – $280K OTE

Company

hirify.global is an AI startup pioneering model architectures based on State Space Models (SSMs) to create efficient, large-scale foundation models that interact with the world like humans.

What you will do

• Own the full post-sale technical relationship for enterprise accounts from pre-go-live scoping to post-launch stabilization.
• Drive customers to go-live by defining success criteria, designing implementation strategies, and managing the rollout end-to-end.
• Triage customer technical issues, distinguishing between product bugs, integration failures, and misconfigurations.
• Lead implementation engineers and serve as the primary technical counterpart for the customer.
• Monitor account health proactively to identify at-risk customers and drive consumption and usage growth.
• Translate customer pain points into crisp internal documentation, bug reports, and feature requests.

Requirements

• 6+ years of experience in technical account management, customer success, or solutions engineering at a high-growth B2B company.
• Strong technical proficiency to read API documentation, understand system architecture, and triage integration issues.
• Proven ability to manage a complex multi-stakeholder book of accounts simultaneously.
• Strong project management instincts to run complex implementations end-to-end.
• Excellent communication skills across technical and executive levels (from engineers to VPs).
• Location: Must be based in or able to work on-site in San Francisco, CA

Nice to have

• Experience in voice AI, real-time audio/video, or telephony infrastructure.
• Background in revenue-driving technical account management functions.
• Experience with infrastructure, developer tools, or API-first products.
• Experience scaling a company from Series A/B through the growth stage.

Culture & Benefits

• Competitive base salary and an attractive equity package.
• Flexible PTO and a monthly commuter allowance.
• Daily provided lunch, dinner, and snacks in the office.
• Inclusive culture focused on providing resources for team success.
• Fast-paced environment working on novel, cutting-edge AI technology.