Customer Service Specialist

TL;DR

Customer Service Specialist (Tax Resolution): Resolving IRS and state tax notices, supporting clients through audit processes, and ensuring full tax compliance with an accent on notice response accuracy, audit defense documentation, and penalty relief strategy. Focus on representing clients in correspondence and negotiations with tax authorities while using tax software and research tools to deliver timely, compliant resolutions.

Location: Based in Springfield, MO; also serve employees in all Abacus! physical locations and those working remotely.

Company

Abacus! is an independent accounting and advisory firm providing accounting and consulting services for businesses and individuals.

What you will do

• Analyze IRS and state tax notices, prepare accurate responses, and determine required actions for resolution.
• Represent clients in correspondence and negotiations with IRS and state authorities to resolve penalties, notices, and audits.
• Prepare audit defense files by collecting documentation and coaching clients on audit expectations and strategies.
• Conduct technical tax research to develop defensible, compliant responses and identify resolution opportunities.
• Identify and pursue penalty abatements, tax relief programs, and settlement options.
• Maintain detailed records of notice responses, resolutions, and client communications; collaborate with internal departments to support integrated strategies.

Requirements

• Detail-oriented experience in audit defense and resolving IRS and state tax notices.
• Ability to deliver proactive, compliant solutions that reduce clients’ tax burdens.
• Strong client advocacy skills as the primary point of contact with tax authorities.
• Comfort using tax software and digital tools to manage client cases efficiently.
• Preferred: Bachelor’s degree in Accounting, Finance, or related field; Enrolled Agent preferred.

Culture & Benefits

• Full-time hourly non-exempt role with normal office hours and guilt-free flexibility; some weeks require over 40 hours.
• Health, dental, and vision insurance options; company-paid life and long-term disability insurance.
• Classic Safe Harbor 401(k) plan with employer contributions.
• Professional growth opportunities including access to Becker and LinkedIn Learning.
• Supportive, inclusive workplace focused on growth, trust, and confidence.

Hiring process

• Application review based on experience, expertise, and geographic location.
• Interviews to assess fit for notice resolution, audit defense, and client communication responsibilities.