Associate Technical Support Specialist

TL;DR

Associate Technical Support Specialist (Customer Support): Providing remote technical support for hirify.global Business Performance Solutions products to clients, including troubleshooting, client retraining, and issue documentation with an accent on customer satisfaction and process-driven support. Focus on managing multiple communication channels, handling sensitive information, and escalating unresolved issues efficiently.

Location: Remote (US)

Company

hirify.global provides comprehensive scalable HR solutions blending premium HR service and technology, operating across more than 90 U.S. locations.

What you will do

• Perform remote software support for BPS solutions including troubleshooting and client retraining.
• Manage client communications via phone and email, ensuring excellent technical support.
• Maintain client information in CRM systems and document all client interactions.
• Provide backup support for other technical teams and participate in disaster recovery plans.
• Track and escalate unresolved tickets according to guidelines.
• Work collaboratively to improve customer satisfaction and support company goals.

Requirements

• Location: Must be based in the United States
• Bachelor’s degree or equivalent experience required.
• Technical support experience and multi-line telephone console operation preferred.
• Excellent verbal and written communication skills.
• Basic knowledge of CRM systems, web-based software, and Microsoft Windows and Apple platforms.
• Strong analytical skills and ability to multitask in a fast-paced environment.

Culture & Benefits

• Flexible work options with over 80% of jobs offering flexibility.
• Continuous learning programs, mentorship, and ongoing training.
• Comprehensive benefits including paid time off, medical, dental, vision, and wellness support.
• Supportive and inclusive work environment valuing diversity and belonging.