TL;DR

Associate Technical Support Specialist (Customer Support): Providing remote technical support for %hirify_global% Business Performance Solutions products to clients, including troubleshooting, client retraining, and issue documentation with an accent on customer satisfaction and process-driven support. Focus on managing multiple communication channels, handling sensitive information, and escalating unresolved issues efficiently.

Location: Remote (US)

Company

%hirify_global% provides comprehensive scalable HR solutions blending premium HR service and technology, operating across more than 90 U.S. locations.

What you will do

Perform remote software support for BPS solutions including troubleshooting and client retraining.
Manage client communications via phone and email, ensuring excellent technical support.
Maintain client information in CRM systems and document all client interactions.
Provide backup support for other technical teams and participate in disaster recovery plans.
Track and escalate unresolved tickets according to guidelines.
Work collaboratively to improve customer satisfaction and support company goals.

Requirements

Location: Must be based in the United States
Bachelor’s degree or equivalent experience required.
Technical support experience and multi-line telephone console operation preferred.
Excellent verbal and written communication skills.
Basic knowledge of CRM systems, web-based software, and Microsoft Windows and Apple platforms.
Strong analytical skills and ability to multitask in a fast-paced environment.

Culture & Benefits

Flexible work options with over 80% of jobs offering flexibility.
Continuous learning programs, mentorship, and ongoing training.
Comprehensive benefits including paid time off, medical, dental, vision, and wellness support.
Supportive and inclusive work environment valuing diversity and belonging.