Video Conferencing Specialist

TL;DR

Video Conferencing Specialist (Cisco Webex): Manage and support video conferencing solutions, devices, and AV services with an accent on user accounts administration, device configuration, and technical support. Focus on troubleshooting performance issues, monitoring equipment availability, and coordinating large-scale events.

Location: Warsaw, Poland

Company

We are dedicated to responsible digitalisation, building innovative solutions for EU institutions, public and private organisations across Europe with over 8,900 professionals.

What you will do

• Manage and support Cisco Webex video conferencing solutions, devices, and AV services
• Administer user accounts, profiles, and configuration templates through Cisco Control Hub
• Install, configure, and maintain conference devices and accessories
• Provide technical support to end users for audio-visual services
• Troubleshoot audio, video, connectivity, and performance issues
• Monitor AV equipment in meeting rooms and support large-scale events
• Create technical documentation and contribute to service improvements

Requirements

• University degree in IT, Computer Science, Engineering, or related field
• Minimum 2 years of experience in IT support, AV support, or conferencing systems
• Hands-on experience with Cisco Webex, Webex Devices, or similar platforms
• Good understanding of AV equipment setup, connectivity, and troubleshooting
• Experience managing incidents and service requests within SLAs
• Ability to create technical documentation and user guides
• Excellent verbal and written communication skills in English

Nice to have

• Knowledge of additional European languages
• Service-oriented approach with strong troubleshooting skills
• Certifications in Cisco Webex or AV/video conferencing technologies

Culture & Benefits

• Diverse environment with experienced professionals on large-scale projects
• Focus on equal opportunities, diversity, and inclusion
• Positive workplace valuing all employees