IT Service Desk Engineer L1 (Fintech)

TL;DR

IT Service Desk Engineer L1 (Fintech): Managing end-to-end user IT requests and maintaining device lifecycles for a global trading platform with an accent on endpoint troubleshooting, identity management, and asset inventory. Focus on resolving root causes of hardware/software issues, administering access via Okta and Google Workspace, and optimizing operational inefficiencies.

Location: Onsite in Warsaw, Poland

Salary: 8,000 - 12,000 PLN / month

Company

A leading global trading platform known for cutting-edge technology and seamless client experience.

What you will do

• Manage user IT requests end-to-end, prioritizing by urgency and operational impact.
• Diagnose and resolve endpoint, OS, application, and access issues using structured troubleshooting methodologies.
• Oversee the full device lifecycle, including staging, configuration, and MDM operations.
• Administer access via Okta and Google Workspace following least-privilege principles.
• Maintain IT asset inventory and create internal knowledge base articles.
• Manage ticket queues in Jira Service Desk and propose practical operational improvements.

Requirements

• 3+ years of proven experience in Service Desk within a large-scale organization.
• Proficiency in Google Workspace, MDM platforms (Jamf, ManageEngine, or equivalent), and Okta.
• Solid understanding of access management principles and provisioning workflows.
• Experience managing IT asset records across the full device lifecycle.
• Good working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Must be based in or able to work onsite in Warsaw, Poland

Nice to have

• Knowledge of ITIL principles applied in fast-moving environments.
• Experience with Confluence for knowledge management.
• Advanced networking knowledge (LAN/WAN, routing, firewall basics).
• Experience supporting audio-visual systems or VoIP platforms.

Culture & Benefits

• Competitive salary and comprehensive health and pension benefits.
• Generous annual leave and two additional paid volunteer days per year.
• Workation perk: 30 extra days to work remotely from anywhere in the world (restrictions apply).
• Employee referral program.
• Focus on work-life harmony and a dynamic, rewarding environment.