Information Technology Support Technician

TL;DR

Information Technology Support Technician: Provide Tier-1 and Tier-2 IT support for enterprise users in a high-tempo environment with an accent on Windows 11, Microsoft 365 applications, and network connectivity. Focus on diagnosing hardware/software issues, account management with Active Directory and Intune, and troubleshooting peripherals and printers.

Location: Onsite in Palm Bay, FL, USA

Company

hirify.global provides cyber space operations, data intelligence, systems integration, and mission support services to intelligence, defense, civil, and commercial customers.

What you will do

• Provide Tier-1 and Tier-2 IT support for enterprise users.
• Support Windows 11 OS and Microsoft 365 applications.
• Diagnose network connectivity issues including Wi-Fi, VPN, and Ethernet.
• Perform account management using Active Directory, Azure AD, and Okta.
• Provision, install, configure, and troubleshoot hardware/software via Microsoft Intune.
• Maintain documentation and manage tickets in Atlassian Confluence and Jira Service Management.

Requirements

• 3+ years of IT support experience in a corporate network environment
• Proficiency in Windows 10/11 Operating Systems
• Proficiency in Microsoft 365 applications (Outlook, Office, OneDrive, SharePoint)
• Ability to diagnose and resolve hardware, network, and peripheral issues
• Solid understanding of TCP/IP, DNS, DHCP, and network fundamentals
• Knowledge of network print services and printer troubleshooting
• Strong verbal and written communication skills

Nice to have

• Support for Linux Operating Systems
• Task automation via scripting (Ansible, PowerShell, Python)
• Basic cybersecurity best practices
• Experience with Audiovisual and Video Teleconferencing systems
• Experience with mobile device management (MDM) platforms

Culture & Benefits

• Collaborative environment with talented teams focused on innovation and problem-solving.
• Work alongside program engineering teams to drive mission success.
• Equal Opportunity Employer committed to diversity and inclusion.