Customer Success Business Partner (Supply Chain AI)

TL;DR

Customer Success Business Partner (Supply Chain AI): Drive adoption, retention, and expansion across strategic enterprise accounts with an accent on AI and machine learning applications for supply chain optimization. Focus on leading quarterly business reviews, identifying new use cases, and partnering with teams to deliver measurable outcomes through strategic advising and program management.

Company

Enterprise AI platform for supply chains offering out-of-the-box solutions for network optimization, inventory allocation, route scheduling, demand planning, and predictions, plus a composable platform for custom decision intelligence. Serving Fortune 500 clients including Smurfit WestRock, Estée Lauder, and Coca-Cola.

What you will do

• Serve as primary contact for strategic enterprise accounts, leading quarterly business reviews, success planning, and governance meetings.
• Maintain relationships across customer personas from planners to executives and coordinate cross-functional delivery teams.
• Drive platform adoption, monitor health metrics, and identify expansion opportunities like new users, use cases, and business units.
• Partner with Sales on renewals and growth, translating pain points into prioritized solutions with impact narratives.
• Act as strategic advisor on predictive AI/ML use cases, support onboarding and scaling with Professional Services.
• Surface customer feedback to inform product roadmap and innovation.

Requirements

• 15+ years in Customer Success, Consulting, Supply Chain Operations, or Go-to-Market Strategy.
• Deep expertise in AI/ML for supply chain: demand forecasting, classification, sensing, dynamic pricing.
• Proficiency in ML workflows: neural networks, AutoML, supervised/unsupervised learning, feature engineering, model deployment.
• Strong supply chain domain knowledge for technical and business discussions.
• Excellent communication, relationship management, program/stakeholder management, QBR facilitation.
• Adaptable, coachable, thrives in ambiguity with executive presence.

Culture & Benefits

• Fast-moving startup environment building the future of supply chain AI.
• Collaborate with top talent at the intersection of supply chain and algorithms.
• Empower enterprises to innovate on their terms with flexible platform.