Customer Success Manager

TL;DR

Customer Success Manager (Identity Security): Manage business relationships with assigned client accounts, provide thought leadership on best practices for identity management and compliance, and create customer success plans with an accent on retention, churn prevention, and revenue expansion. Focus on monitoring account changes, acting as liaison for escalations, and identifying upsell opportunities.

Location: Remote (Singapore)

Company

Leader in Identity Security recognized by Gartner, Forrester, and Kuppinger Cole, serving half of the Fortune 500 and ASX 50.

What you will do

• Manage business relationships for assigned client accounts, protecting and growing revenue.
• Provide thought leadership on hirify.global solutions for identity management, compliance, role management, and access requests.
• Monitor accounts for changes in usage, personnel, goals, or competitors that impact product use.
• Create and implement customer success plans with objectives, metrics, challenges, and timelines.
• Act as liaison for technical inquiries, escalations, working with Support, Engineering, and others.
• Identify renewal risks, collaborate on remediation, and pursue expansion opportunities.

Requirements

• Must be based in Singapore for remote work
• Strong customer-facing skills with executive presence, writing, and phone skills.
• Strong consulting skills to analyze information and produce strategic insights.
• Ability to communicate technical details to non-technical audiences and build credibility.
• Highly organized, able to prioritize tasks, set expectations, and resolve problems.
• Bachelor’s degree or equivalent work experience; technical degree or master’s a plus.

Culture & Benefits

• Recognized as “best places to work” for 10 years by employees.
• Global growth with opportunities to join an awesome culture.
• Onboarding includes company overview, product training, mentorship, and tool familiarization.
• Enablement with certifications, shadowing, and continuous learning on roadmaps and trends.

Hiring process

• 90-day onboarding path: company intro, product learning, team meetings, portfolio review, customer sessions, and revenue activities.
• Equal opportunity employer; accommodations available via email.