Customer Success Manager (French)

TL;DR

Customer Success Manager (SaaS/MSP): Managing partner accounts and driving adoption and retention for distributors and MSPs with an accent on commercial growth and strategic partner relationships. Focus on optimizing the distributor-led CSM model across EMEA markets and delivering measurable business outcomes.

Location: Hybrid (Edinburgh, UK) — minimum 3 days per week in office

Company

hirify.global is a global software company specializing in cyber resilience and IT management tools for MSPs.

What you will do

• Manage a portfolio of 80–100 partner accounts across the assigned market.
• Build trusted relationships with distributors and MSP partners to drive success and adoption.
• Drive retention, customer value, and long-term partner engagement.
• Identify expansion opportunities in collaboration with Sales and Distribution teams.
• Lead business reviews and strategic conversations to connect partner goals with outcomes.
• Help define best practices for a new distributor-led Customer Success model across EMEA.

Requirements

• Native or fluent French (C1) and strong English communication skills.
• Experience in Customer Success, Account Management, Partner Management, or Sales.
• Commercial mindset with the ability to identify growth opportunities.
• Experience managing a large portfolio of accounts and balancing stakeholder needs.
• Consultative approach to solving challenges and demonstrating value.
• Must be based in or be able to work from the Edinburgh office (hybrid).

Nice to have

• Experience in SaaS, software, MSP, channel, or distributor ecosystem environments.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• Generous PTO and observed holidays.
• 2 Paid Volunteer Days per year.
• Employee Stock Purchase Program (ESPP).
• Investment in professional growth through N-ablite Learning.
• Flexible hybrid working model based on trust.