Customer Success Manager - French Speaking

Location: Edinburgh, United Kingdom; hybrid with a minimum of 3 days per week in the Edinburgh office and 2 days from home

Company

hirify.global is a global software company providing secure infrastructure, IT management, and cyber resilience solutions through an end-to-end platform.

What you will do

• Manage a portfolio of 80–100 distributor and MSP partner accounts across the assigned market.
• Build trusted relationships and guide partners on customer success, adoption, retention, and growth.
• Drive customer value, product adoption, long-term engagement, and expansion opportunities.
• Lead business reviews and strategic customer conversations linked to measurable business outcomes.
• Collaborate with Sales, Distribution, Customer Success, and internal stakeholders.
• Help define scalable best practices for a new distributor-led Customer Success model across EMEA.

Requirements

• Native or fluent French at C1 level and strong English communication skills.
• Experience in Customer Success, Account Management, Partner Management, Sales, or a similar customer-facing commercial role.
• Commercial mindset with the ability to build relationships, identify growth opportunities, and support business outcomes.
• Experience managing a large account portfolio while balancing priorities and stakeholder needs.
• Strong organization, prioritization, communication, consultative, and stakeholder management skills.

Nice to have

• Experience in SaaS, software, MSP, channel, distributor, or partner ecosystem environments.

Culture & Benefits

• Medical, dental, and vision coverage.
• Generous paid time off and observed holidays.
• Two paid volunteer days per year.
• Employee Stock Purchase Program.
• Learning opportunities through the N-ablite Learning program.
• Hybrid working model based on trust and flexibility.