Bilingual Customer Support Specialist

TL;DR

Bilingual Customer Support Specialist (Customer Support): Supporting Spanish- and English-speaking customers and processing rebate applications with an accent on bilingual communication and data accuracy. Focus on navigating program requirements, reviewing applications, and ensuring high-quality data entry in internal systems.

Location: Onsite in Madison, WI (must be able to commute daily)

Salary: $17.75 - $25.05 per hour

Company

hirify.global leads the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for communities and the planet.

What you will do

• Support Spanish- and English-speaking customers via phone, chat, and email.
• Guide applicants through program requirements and gather missing information.
• Review and process rebate applications following established guidelines.
• Accurately enter and update application data in internal systems.
• Perform quality checks to ensure all application documents meet requirements.
• Handle basic troubleshooting and escalate complex issues to the appropriate teams.

Requirements

• Fluently bilingual in Spanish and English.
• Authorized to work in the US without employer sponsorship.
• Able to commute daily to the Madison office.
• 0–1 year of customer service or administrative experience.
• Proficiency with Microsoft Office tools, especially Excel and SharePoint.
• Strong verbal and written communication skills and attention to detail.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision Insurance with a health care concierge service.
• 401(k) plan with company match.
• Paid vacation, sick, personal, and parental leave.
• Paid Volunteer Time to support local communities.
• Employee Recognition and Assistance Programs.
• Access to on-demand training courses for professional development.