French Customer Support Agent (Software)

TL;DR

French Customer Support Agent (Customer Support): Providing world-class customer service and managing support tickets with an accent on first-call resolution and technical troubleshooting. Focus on resolving escalated account issues and collaborating with internal teams to improve knowledge base articles.

Location: Hybrid (Must be based in Bellevue, WA; two in-office days per week required)

Salary: $23.00–$25.50 per hour

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, focused on bridging the gap between strategy and execution using cutting-edge technology.

What you will do

• Deliver world-class customer service following established policies and standards.
• Manage and respond to support tickets within SLAs, focusing on first-call resolution.
• Troubleshoot computer and network issues using desktop tools and knowledge bases.
• Coordinate with internal teams to report trends and resolve escalated issues.
• Create knowledge base articles and assist in onboarding new agents.
• Monitor client-facing tools like Mattermost and keep up with directives.

Requirements

• Written fluency in French and English languages.
• One year or more of customer service experience.
• Associate's degree or equivalent (Bachelor's preferred).
• Proficiency in Microsoft Office Suite and basic computer troubleshooting.
• Must be able to work a hybrid schedule in Bellevue, WA.
• Ability to work weekends and holidays as required.

Nice to have

• Online game knowledge and experience.
• Experience with Accounts tickets and independent troubleshooting.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401k program and Flexible Spending Account.
• Competitive PTO offerings and Parental Leave.
• Opportunities for professional growth and development.