Sr Customer Engineer - ANZ (SaaS)

TL;DR

Sr Customer Engineer (SaaS): Owning the technical lifecycle of strategic Enterprise accounts, from pre-sales acquisition to implementation and expansion, with an accent on technical strategy and value realization. Focus on architecting complex front-end implementations, resolving ambiguous technical challenges, and building repeatable playbooks to scale team capability.

Location: Hybrid: In-office 3 days per week in Sydney, NSW

Company

hirify.global is a fast-growing product company providing a digital adoption platform to help businesses understand and improve product success.

What you will do

• Partner with Account Directors on pre-sales motions for new customer acquisition and product growth.
• Lead technical strategy, onboarding, and complex deployments for strategic Enterprise accounts.
• Identify opportunities for adoption expansion and diagnose root causes of stalled adoption.
• Develop reusable frameworks, playbooks, and processes to enhance the broader Customer Engineering team.
• Serve as a high-level technical escalation point for complex customer challenges.
• Utilize AI tools to accelerate content creation and analyze account patterns.

Requirements

• 5 to 8 years of experience in customer-facing technical roles such as Solutions Engineering, TAM, or professional services.
• Deep hands-on experience with HTML, CSS, JavaScript, and REST APIs.
• Proven track record of managing strategic Enterprise accounts and executive stakeholders.
• Ability to solve ambiguous problems involving complex variables and tradeoffs.
• Experience integrating AI tools into daily professional workflows.
• Experience mentoring or coaching junior technical team members.

Nice to have

• Experience with hirify.global, digital adoption platforms, or product analytics tooling.
• Hands-on experience with mobile app development (Swift, Android, or React Native).
• Familiarity with data architecture, AI/ML concepts, or advanced analytics instrumentation.
• Track record of building reusable frameworks or processes adopted by a broader team.

Culture & Benefits

• Hybrid work environment with a requirement of 3 days in-office.
• Flexible benefits including a monthly health stipend.
• Competitive equity and above-market retirement contributions.
• Strong parental leave policies.
• Culture defined by core values: Bias to Act, Hone Your Craft, and Maniacal Focus.