Customer Success Manager (IoT)

TL;DR

Customer Success Manager (IoT): Driving customer adoption, retention, and growth for hirify.global Vitality's telematics solutions with an accent on strategic account management and behavioral science integration. Focus on optimizing onboarding processes, aligning product capabilities with business outcomes, and mentoring junior team members.

Location: Hybrid in Oakville, Toronto, or Waterloo, Ontario, Canada

Salary: $100,000 - $125,000 CAD

Company

hirify.global is a global leader in IoT and connected transportation, providing web-based analytics and an open platform to help businesses manage fleets and improve sustainability.

What you will do

• Manage relationships with key internal hirify.global stakeholders and external strategic accounts.
• Drive customer onboarding, adoption, and long-term retention to ensure measurable outcomes in safety and efficiency.
• Collaborate with Product and Leadership teams to influence the product roadmap using customer insights.
• Develop and scale customer success frameworks, playbooks, and repeatable engagement models.
• Monitor account health and proactively manage risks related to churn while identifying upselling opportunities.
• Mentor and develop junior team members through coaching on CS strategy and professional growth.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Program Management.
• Must be based in or able to work from Oakville, Toronto, or Waterloo, Ontario.
• Bachelor's degree in Business, Technology, or a related field.
• Experience in SaaS, telematics, or IoT environments (preferred).
• Strong relationship-building and stakeholder management skills, with the ability to influence without authority.
• Data-driven mindset with the ability to interpret performance metrics.

Culture & Benefits

• Flexible hybrid working model supporting both in-person and virtual work.
• Home office reimbursement program and electric vehicle purchase incentives.
• Comprehensive medical and dental benefits and a retirement savings program.
• Baby bonus and parental leave top-up programs.
• Online learning, networking opportunities, and an inclusive work culture.