Agent Success Manager (AI)

TL;DR

Agent Success Manager (AI): Guiding enterprise customers through the deployment and adoption of conversational AI agents with an accent on strategic partnership and value realization. Focus on co-piloting deployment journeys, surfacing customer needs to product teams, and ensuring long-term adoption of AI technology.

Location: Must be based in Toronto, Canada (Company describes itself as an in-office company, although remote is mentioned in labels)

Salary: CA$135,000 – CA$185,000

Company

hirify.global is a conversational AI platform empowering brands to deliver concierge customer experiences through AI agents.

What you will do

• Act as a strategic advisor to enterprise customers, building long-lasting partnerships and guiding them toward meaningful outcomes.
• Co-pilot the deployment journey from early project scoping to full adoption and value realization.
• Collaborate with Product and Engineering teams to surface customer needs and influence the product roadmap.
• Communicate complex technical concepts effectively to stakeholders, ranging from individual contributors to C-level executives.
• Continuously upskill in product functionality and the wider AI industry to establish and implement best practices.

Requirements

• 4+ years of customer-facing experience in a technical B2B SaaS role.
• Proven track record of managing large enterprise customers and driving high-visibility projects.
• Strong technical acumen and passion for the AI agent building process.
• Excellent communication and presentation skills for non-technical audiences.
• Must be based in Toronto, Canada to align with the company's in-office culture.

Nice to have

• Experience with Agentic AI tool deployments within large organizations.
• Working knowledge of Customer Support processes, systems, and best practices.
• Previous experience working in a high-growth startup environment.
• Bachelor's degree in STEM (Science, Technology, Engineering, Math) or similar fields.

Culture & Benefits

• Flexible "take what you need" vacation policy.
• Comprehensive Medical, Dental, and Vision benefits for employees and their families.
• Retirement planning options (e.g., 401K, pension).
• Daily lunches and snacks provided in the office.
• Parental leave and fertility/family building benefits through Carrot.