Senior Engineering Manager (ServiceNow/AI)

TL;DR

Senior Engineering Manager (ServiceNow/AI): Lead ServiceNow engineering, Quality Engineering, and AI Transformation across internal enterprise systems for G&A functions with an accent on platform strategy, workflow modernization, and AI-powered automation. Focus on building virtual assistants, intelligent case routing, GenAI knowledge tools, and self-healing operations while scaling multidisciplinary teams and partnering with business leaders.

Location: Remote (San Jose, Seattle)

Salary: $216,800 - $325,200

Company

Cybersecurity company empowering organizations to create, secure, and run applications globally.

What you will do

• Lead multidisciplinary teams in ServiceNow development, Quality Engineering, and AI Automation Engineering.
• Own ServiceNow platform strategy, architecture, upgrades, integrations, and workflow modernization across ITSM, HRSD, IRM, CSM, and custom apps.
• Define and execute AI strategy for internal systems, building capabilities like virtual assistants, GenAI copilots, predictive insights, and automated fulfillment.
• Drive QA strategy with automation-first approach, CI/CD gates, and operational excellence.
• Partner with Product Managers, Architects, and business leaders in HR, Finance, Legal to align roadmaps and deliver outcomes.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 12+ years engineering experience in enterprise platforms.
• 6+ years leading engineering managers and technical teams.
• 7+ years hands-on and leadership experience with ServiceNow (required).
• Deep ServiceNow expertise in architecture, development, integrations, workflows, and governance.
• Experience leading QA organizations and implementing AI/automation in enterprises.

Nice to have

• ServiceNow CSA, CAD, CIS certifications.
• GenAI/LLM integration with enterprise systems.
• Experience with Workday, SAP, Oracle, Coupa, Okta, Jira, Salesforce.
• Cloud experience (AWS, Azure, GCP).

Culture & Benefits

• High-performance engineering culture focused on speed, quality, accountability, and innovation.
• Diverse community prioritizing individual thriving.
• Incentive compensation, bonus, restricted stock units, and comprehensive benefits.
• Opportunities for hiring, coaching, mentoring, and talent development.