Director, Renewal Management (SaaS)

TL;DR

Director, Renewal Management (SaaS): Leading the global renewals organization to drive customer retention and recurring revenue growth with an accent on operational excellence and forecast accuracy. Focus on scaling high-volume renewal motions, reducing churn, and implementing AI-powered workflows.

Location: Remote (United States)

Company

hirify.global provides commercial operations software that aligns pricing, quoting, and contracting to drive profitable growth for over 10,000 customers worldwide.

What you will do

• Define and execute a global renewals strategy to improve efficiency and renewal velocity.
• Lead, mentor, and develop a high-performing globally distributed renewals organization.
• Own the end-to-end renewal motion for annual and multi-year contracts.
• Deliver accurate renewal forecasts and executive-level reporting.
• Partner cross-functionally with Sales, Customer Success, Finance, and Legal to resolve blockers.
• Drive automation and AI-powered workflows to optimize process improvement.

Requirements

• Must be based in the United States.
• 7–9 years of SaaS experience in Renewals, Customer Success, or Revenue Operations.
• 2–4 years of people leadership experience, preferably managing offshore or distributed teams.
• Proven experience leading high-volume, transactional renewal operations.
• Strong analytical mindset and experience with auto-renewal programs.
• Experience with technology-enabled improvements such as AI and CRM hygiene.

Culture & Benefits

• Community-driven environment where every voice is heard.
• Opportunities for individual and team development.
• Commitment to building a diverse, inclusive, and authentic workplace.
• Flexible remote work arrangement within the US.