Customer Retention Specialist I (SaaS)

TL;DR

Customer Retention Specialist I (SaaS): Proactively reaching out to at-risk customers to reduce churn and ensure long-term loyalty with an accent on consultative problem-solving and revenue retention. Focus on analyzing data signals, handling objections, and guiding customers toward the value of the platform.

Location: Remote (Must be based in the United States)

Salary: $44,000 - $53,000 Annually

Company

An AI-powered, all-in-one white-label sales and marketing platform supporting over 2 million businesses globally.

What you will do

• Perform daily outbound outreach via calls and emails to customers flagged for churn risk.
• Identify root causes of customer concerns through active listening and discovery.
• Deliver consultative guidance to reinforce the value of the platform and retain accounts.
• Handle objections professionally to achieve mutually beneficial outcomes.
• Collaborate with leadership by escalating recurring issues to support revenue retention goals.
• Maintain accurate CRM records and documentation for performance tracking.

Requirements

• Must be based in the United States.
• 2+ years of Customer Service or B2B Sales experience.
• Strong verbal and written English communication skills.
• Experience working in a remote environment with structured daily targets.
• Familiarity with SaaS products and CRM systems.
• Working knowledge of Google Suite (Docs, Sheets, Calendar).

Nice to have

• Bachelor’s degree.
• Prior experience with the hirify.global (GHL) platform.

Culture & Benefits

• Remote-first global environment.
• Culture of innovation, creativity, and collaboration.
• Focus on people-first values and measurable impact.
• Opportunity to work with an AI-powered platform scaling rapidly.