Strategic RCM Lead (Healthcare)

TL;DR

Strategic RCM Lead (Healthcare Finance): Driving customer success and optimizing the Revenue Cycle Management process to achieve high gross collection rates with an accent on customer relationship management and service utilization. Focus on mitigating account risks, training customers on RCM workflows, and collaborating with internal billing and AR teams.

Location: Hybrid (Holmdel, NJ)

Salary: $60,000 - $65,000 USD

Company

hirify.global is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education.

What you will do

• Drive the RCM process to ensure customers align with best practices and optimize their workflows.
• Collaborate with internal stakeholders to achieve and maintain a 95%+ gross collections rate.
• Analyze service utilization and provide actionable recommendations to increase efficiency and reduce costs.
• Proactively identify and mitigate financial, operational, or relationship-related risks to customer accounts.
• Train and educate customers on the tools and processes required for a successful partnership.
• Work closely with AR, Billing, Posting, and Account Management teams to ensure smooth operations.

Requirements

• Bachelor's degree or equivalent experience in Healthcare, Business Administration, Finance, or a related field.
• Previous experience in client success, customer service, or revenue cycle management (RCM) preferred.
• Strong understanding of the RCM process and its impact on collections and customer success.
• Proficient in Microsoft Office Suite and CRM software.
• Excellent communication and interpersonal skills for collaborating with internal and external stakeholders.
• Must be based in or able to work hybrid from Holmdel, NJ.

Culture & Benefits

• Competitive compensation with comprehensive health benefits.
• Generous PTO and paid parental leave.
• 401(k) matching.
• Hybrid work schedules and career development support.
• Wellness programs and community engagement through the CR Cares™ initiative.