Manager, Collections & Recoveries (Banking)

TL;DR

Manager, Collections & Recoveries (Banking): Driving collections and recovery performance across a network of third-party vendors within a master servicer model with an accent on strategy execution for early- and late-stage delinquency. Focus on optimizing roll and cure rates, managing vendor KPIs, and ensuring strict regulatory compliance with FDCPA and CFPB guidance.

Location: Remote or Hybrid (Must be based in the US)

Salary: $70,000 - $80,000 a year

Company

hirify.global is a nationwide full-service bank and commercial lender providing innovative personal banking services and creative financing solutions to middle market businesses and investors.

What you will do

• Execute collections and recovery strategies to improve roll rates, cure rates, and liquidation performance.
• Manage the day-to-day performance of third-party subservicers and collection agencies.
• Hold vendors accountable to defined KPIs, SLAs, and performance expectations through regular operational reviews.
• Analyze recovery performance data to identify drivers of borrower delinquencies and recovery trends.
• Design and implement process improvements to enhance collections outcomes and the borrower experience.
• Ensure all vendor activities align with internal policies and regulatory requirements in partnership with Legal and Compliance teams.

Requirements

• Must be based in the United States (implied by US banking regulations and benefits).
• Minimum of 5 years of experience in collections, recoveries, or servicing operations, preferably in consumer lending.
• Demonstrated experience managing third-party vendors or subservicers to deliver business outcomes.
• Expertise in collections regulations and compliance requirements, specifically FDCPA and CFPB guidance.
• Strong analytical skills and proficiency with Microsoft Office tools.
• Associate’s Degree required; Bachelor’s Degree preferred.

Culture & Benefits

• Comprehensive health, dental, and vision plans.
• 4 weeks of PTO.
• 401k with company match.
• Flexible work schedules (Remote or hybrid with 4 days in-office for most positions).
• Metro SmartTrip benefits and incentives for purchasing solar panels or electric vehicles.
• Award-winning workplace recognized by The Washington Post and American Banker.