Scheduler Administrator (Spanish Bilingual)

TL;DR

Scheduler Administrator (Administration): Coordinating client appointments and managing scheduling operations with an accent on bilingual communication and case documentation. Focus on managing TheraNest and MyCase platforms, conducting confirmation calls, and ensuring accurate client record maintenance.

Location: Must be based in Texas, USA (Remote)

Company

hirify.global is a professional outsourcing company providing administrative and specialized staffing solutions.

What you will do

• Schedule and coordinate client appointments using Ensora Health (TheraNest).
• Maintain accurate client records, including contact details, referral types, and session specifics.
• Manage appointment communications via scheduling emails and TheraNest text reminders.
• Update MyCase and PIDB systems and convert leads into active cases.
• Conduct confirmation calls for next-day appointments using approved scripts.
• Handle inbound calls regarding appointment changes, medical records, and subpoenas.

Requirements

• Fluent in both Spanish and English (written and verbal).
• Experience in scheduling, customer service, or medical administration.
• Proficiency in Microsoft Office, Google Workspace, and CRM systems.
• Reliable internet connection, headset, and quiet work environment.
• Ability to work independently while maintaining empathy and professionalism.

Nice to have

• Experience with Ensora Health (TheraNest) and MyCase platforms.
• Previous experience working with law firms, clinics, or healthcare scheduling.