Senior Planning Advisor (Assurance)

TL;DR

Senior Planning Advisor (Assurance): Coordinating resource planning and customer activities for the DACH region with an accent on scheduling optimization and stakeholder management. Focus on ensuring efficient service delivery, maintaining compliance with SLAs, and optimizing assessor utilization.

Location: Hybrid (Leverkusen, Germany)

Company

hirify.global is a world-leading provider of independent audit services, including certification, validation, verification, and training across a wide range of standards.

What you will do

• Plan and coordinate customer visits and activities to ensure optimal use of assessors and resources.
• Manage scheduling in line with business SLAs, utilisation targets, and accreditation requirements.
• Act as a key point of contact for internal and external stakeholders, responding to queries promptly.
• Coordinate activities for key and large accounts, ensuring customer expectations are met.
• Monitor occupancy rates and KPIs while ensuring compliance with contractual requirements and budgets.
• Contribute to team initiatives and knowledge sharing related to certification products and processes.

Requirements

• Experience in customer service or customer relationship management (CRM).
• Fluency in English and Czech (written and spoken).
• Strong analytical, problem-solving, and organizational skills.
• Proficiency in Microsoft Office.
• Proactive approach with high attention to detail and a structured way of working.

Culture & Benefits

• Role within a global, market-leading organization.
• International and collaborative work environment.
• Hybrid working model (office and home-based).
• Career development opportunities within a growing company.