Customer Success Manager, Channel (SaaS)

TL;DR

Customer Success Manager, Channel (SaaS): Managing and growing reseller-derived revenue through partner marketing and sales programs with an accent on net dollar retention and channel excellence. Focus on driving cross-sell/upsell activities, negotiating contracts, and building strong networks with VARs and MSPs.

Location: Hybrid in Austin, Texas

Company

hirify.global provides an automated endpoint management platform that delivers visibility, security, and control for over 30,000 customers.

What you will do

• Maintain and grow relationships with channel partners and customers to achieve profitability and retention objectives.
• Drive Net Dollar Retention (NDR) through targeted cross-sell and upsell activities.
• Manage customer communications and employ professional conflict resolution.
• Negotiate and close contracts while tracking and coordinating activities for each account.
• Identify new sales opportunities and qualify leads for the sales team, including budget and timeline analysis.
• Collaborate with CAMs and the channel team to support larger organizational initiatives.

Requirements

• 3-5 years of experience working with Channel Partners, Value Added Resellers (VARs), Distributors, or Managed Service Providers (MSPs).
• Deep understanding of the reseller channel and the drivers of partner growth.
• Proven track record of building and maintaining a strong network of partners.
• Strong written and verbal communication skills with a strategic, analytical mindset.
• Not eligible for Visa sponsorship.

Culture & Benefits

• Hybrid remote work environment.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan.
• Unlimited PTO to support work-life balance.
• Opportunities for professional growth and career advancement.