Event Success Manager (Event Tech)

TL;DR

Event Success Manager (Event Tech): Act as strategic advisor to professional event planners at corporations and associations, leading onboarding, strategy sessions, technical training, and end-to-end project management for successful events on hirify.global platform with an accent on full event lifecycle from planning to post-event. Focus on managing multiple concurrent events, cross-functional collaboration, monitoring success metrics, and driving customer adoption and retention.

Location: Fully remote from anywhere in Canada; must accommodate Eastern Time working hours.

Salary: Up to $65,000 CAD depending on experience

Company

Award-winning event tech startup building comprehensive event management platform serving thousands of customers worldwide with teams in Toronto, Berlin, and Manila.

What you will do

• Serve as trusted partner and strategic advisor to event planners, implementing event technology for successful events.
• Lead customer onboarding, strategy sessions, relationship-building, and technical product training with events-first mindset.
• Manage full-service event contracts end-to-end, overseeing multiple concurrent events across full lifecycle.
• Collaborate with cross-functional teams to coordinate requirements, resolve issues, and deliver seamless experiences.
• Monitor customer health metrics, conduct regular touchpoints like quarterly reviews, and drive adoption and retention.
• Support live events as needed, including occasional evenings, weekends, or travel; share feedback for product improvements.

Requirements

• At least 5 years hands-on experience planning or coordinating professional B2B events (conferences, trade shows, corporate meetings, association events); experience with internal company events alone does not qualify.
• Demonstrated experience using event technology (registration platforms, event apps, virtual platforms like Cvent, Eventbrite, Bizzabo, Hopin).
• Genuine interest in technology and its impact on events industry.
• Strong written/verbal communication to translate technical concepts for non-technical organizers.
• Top organizational skills for managing multiple projects, thorough documentation, consistent follow-through.
• Empathetic, problem-solving mindset focused on client outcomes.
• Safe, ergonomic remote workspace and reliable internet (30Mbps+ download for video calls).

Nice to have

• 2-year diploma or 4-year degree in hospitality or events management.
• Experience with HubSpot, Salesforce, or other CRMs.
• Previous customer onboarding for technical products or SaaS platforms.

Culture & Benefits

• Compensation: Up to $65K CAD + stock options + benefits (dental, health, life, mental health consultations via Green Shield).
• Time off: 3 weeks vacation + 1 week sick days + 3 summer days + birthday holiday + in-person coworker meetups.
• Top hardware and collaboration tools for remote productivity.
• Positive impact from caring coworkers in remote-first environment.