Director Account Management (DACH)

TL;DR

Director Account Management (DACH): Lead commercial motion for SMB and Mid-Market accounts in Germany, Austria, and Switzerland, owning NRR through renewals, expansions, churn prevention, and upsell pipelines with an accent on AI Voice Agent and AI Assist Pro adoption. Focus on building and scaling the AM team from 4 to 8, coaching through CSM-to-AM transition, setting operational standards, and partnering with Account Executives.

Location: Hybrid from Berlin Office (DACH: Germany, Austria, Switzerland)

Company

hirify.global is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to unify voice, SMS, WhatsApp, and AI tools.

What you will do

• Own NRR for DACH: manage renewals, expansion, churn prevention, and upsell across the full portfolio
• Lead, coach, and develop the AM team through CSM-to-commercial transition
• Hire and onboard additional AMs to scale team to 8 within first 90 days while running operations
• Drive adoption of AI Voice Agent and AI Assist Pro as primary expansion levers with ROI-focused conversations
• Set standards for pipeline generation, renewal hygiene, risk management, and coaching
• Engage in strategic accounts and partner with DACH AE team on handovers and opportunities
• Represent DACH AM in cross-functional forums and contribute to EMEA best practices

Requirements

• Fluent in German and English – hard requirement
• Proven track record leading commercial Account Management or post-sale teams in B2B SaaS with NRR, renewal, and expansion ownership
• Experience running teams through model transitions like CSM-to-AM shifts or scaling
• Hired and developed individual contributors in high-growth environments
• Strong operating discipline with reliable pipeline views and team accountability
• Comfortable balancing people leadership with direct customer engagement

Nice to have

• Experience positioning AI-powered SaaS, especially voice automation or conversation intelligence
• Familiarity with DACH SMB and Mid-Market buying dynamics
• Prior exposure to GRR-to-NRR post-sale transitions
• Experience in multi-area EMEA structures

Culture & Benefits

• Customer-obsessed, data-driven environment with ownership, continuous learning, and thoughtful speed
• Collaborative, fast-moving culture emphasizing trust and impact
• Competitive salary package and benefits
• Work-life balance focus with fast-learning, entrepreneurial team spirit
• Multi-cultural team with 45+ nationalities