Staff Technical CSM (SaaS)

TL;DR

Staff Technical CSM (SaaS): Managing a portfolio of high-value strategic accounts to drive adoption and business value with an accent on technical advisory and executive relationship management. Focus on connecting technical capabilities to business outcomes, mitigating churn risk, and optimizing media workflows.

Location: Must be based on the US East Coast

Company

hirify.global is an Image and Video API platform used by millions of developers and over 10,000 companies to optimize visual content delivery.

What you will do

• Manage a focused portfolio of 4 to 7 strategic accounts with annual commitments above $500K.
• Develop and execute long-term success plans connecting business goals to platform capabilities and measurable value.
• Drive adoption and growth by identifying new use cases and improving existing implementations.
• Serve as a technical advisor on media optimization, transformation workflows, and scalable implementation patterns.
• Collaborate cross-functionally with Product, Support, and Account Management to drive customer priorities.
• Mentor other CSMs and contribute to the development of strategic playbooks and processes.

Requirements

• Must be based on the US East Coast.
• 5+ years of experience in Customer Success, Technical Account Management, or Solutions Consulting.
• Proven track record of managing strategic enterprise relationships and driving retention.
• Technical fluency with SaaS platforms, APIs, web technologies, and media workflows.
• Ability to deliver technical product demonstrations and communicate complex trade-offs to executives.
• Experience partnering with cross-functional teams to resolve high-impact customer situations.

Culture & Benefits

• 100% sponsored medical, dental, and vision plans for employees and family.
• Company HSA contribution and matching 401k program.
• Robust vacation and wellness policy.
• Annual development stipend.
• Catered lunches or a food stipend.