Enterprise Account Partner (SaaS)

TL;DR

Enterprise Account Partner (SaaS): Managing and expanding relationships with the company’s largest strategic enterprise customers with an accent on long-term value, retention, and platform growth. Focus on leading Executive Business Reviews, identifying expansion opportunities, and aligning platform value with customer business objectives.

Location: Hybrid in Austin, TX or Tampa, FL. Not eligible for Visa sponsorship. Unable to hire within city limits of Chicago.

Company

hirify.global provides a Unified IT Operations Platform for endpoint management, autonomous patching, backup, and remote access.

What you will do

• Own and grow relationships within a portfolio of strategic enterprise accounts as a trusted advisor.
• Drive customer retention and adoption through proactive account management and strategic planning.
• Lead Executive Business Reviews (EBRs/QBRs) and onsite engagements focused on business outcomes.
• Identify and execute cross-sell and upsell opportunities to drive platform expansion.
• Collaborate cross-functionally with Sales, Product, and Support teams to enhance the enterprise customer experience.
• Monitor account health, resolve escalations, and advocate for enterprise customer needs.

Requirements

• Proven experience managing strategic enterprise SaaS accounts in a customer-facing role.
• Experience partnering with executive stakeholders in complex enterprise organizations.
• Strong business acumen to translate technical capabilities into measurable business value.
• Demonstrated success in leading strategic account planning and EBRs.
• Ability to navigate cross-functional organizations and influence outcomes.
• Must be based in or able to work from Austin, TX or Tampa, FL.

Nice to have

• Experience within IT Operations, Endpoint Management, RMM, Security, or adjacent enterprise technology environments.

Culture & Benefits

• Collaborative, kind, and curious team community.
• Hybrid remote work flexibility.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan.
• Unlimited PTO for improved work-life balance.
• Opportunities for professional growth and advancement.