Product Support Associate (Hosting & Website Services)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Product Support Associate (Hosting & Website Services): Resolving technical customer inquiries regarding domain names, DNS, and web hosting with an accent on troubleshooting connectivity, email configuration, and website issues. Focus on diagnosing server-side problems, managing cPanel/WHM environments, and guiding non-technical users through complex technical setups.
Location: Cebu, Philippines
Company
Network Solutions (part of ) is a long-standing digital identity authority providing domain names, brand protection, and website infrastructure services.
What you will do
- Troubleshoot domain names, DNS records, and web hosting issues including cPanel and server uptime.
- Resolve email configuration problems involving SMTP, IMAP, and MX records.
- Address basic website issues related to WordPress, SSL certificates, and connectivity.
- Communicate with customers via chat, email, and phone calls to resolve technical problems.
- Collaborate with internal teams such as sysadmins, billing, and abuse departments.
- Research and independently identify solutions for complex, non-scripted technical issues.
Requirements
- Strong English communication skills (spoken, written, and reading).
- Strong problem-solving and logical thinking abilities.
- Degree in IT, Computer Science, Computer Engineering, or a related field (fresh graduates are encouraged to apply).
- Ability to work in a fast-paced, technical environment.
- Must be based in Cebu, Philippines.
Nice to have
- Experience with web hosting, domains, or DNS.
- Familiarity with tools like cPanel, WHM, or WordPress.
- Previous experience in technical support roles.
- Upselling experience within a technical support context.
Culture & Benefits
- Structured training and mentorship focused on real technical skill development.
- Competitive HMO benefits with 200k MBL and two free dependents upon regularization.
- Punctuality Bonus and a generous vacation policy.
- Inclusive culture with 20+ affinity groups for global networking.
- Focus on work-life balance and internal career growth opportunities.
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