Product Support Associate (Hosting & Website Services)

Location: Cebu, Philippines

Company

hirify.global provides domain, brand protection, web hosting, website, and digital infrastructure services through Network Solutions.

What you will do

• Troubleshoot issues involving domain names, DNS records, web hosting, cPanel, servers, and uptime.
• Resolve email configuration problems involving SMTP, IMAP, and MX records.
• Investigate basic website issues involving WordPress, SSL, and connectivity.
• Communicate with customers through chat, email, and calls, including frustrated or non-technical customers.
• Research solutions independently and collaborate with sysadmin, billing, abuse, and other internal teams.

Requirements

• Strong English communication skills across spoken, written, and reading communication.
• Strong problem-solving and logical-thinking skills.
• Comfort working in a fast-paced, technical environment and learning independently.
• Fresh graduates in IT, Computer Science, Computer Engineering, or related fields may apply without prior work experience if they have strong fundamentals and willingness to learn.

Nice to have

• Experience with web hosting, domains, or DNS.
• Familiarity with cPanel, WHM, or WordPress.
• Previous technical support experience, including technical support with upselling experience.

Culture & Benefits

• Structured training, mentorship, and practical technical skill development.
• Career growth opportunities in technical and operations roles.
• Work-life balance and a diversity and inclusion culture supported by learning and development programs.
• Access to affinity groups and global networking opportunities.
• Competitive HMO benefits with 200k MBL and two free dependents upon regularization, a punctuality bonus, and vacation benefits.