Senior Service Delivery Consultant - Technical / Application Support (FinTech)

Location: Manila, Philippines; hybrid setup with 2 days per week in the office. Flexibility to work EMEA and/or Americas shifts, including weekends and public holidays.

Company

SimCorp, an independent subsidiary of hirify.global Group, provides integrated investment management solutions and enterprise software for investment and asset management clients.

What you will do

• Provide first-line technical and application support for SimCorp Dimension and hosted solutions.
• Investigate, diagnose, prioritize, and resolve client incidents in line with service levels.
• Read application, system, monitoring, and Windows Event Logs to identify root causes.
• Run basic SQL queries and investigate issues involving applications, infrastructure, platforms, databases, and data.
• Manage tickets and incidents using ServiceNow, Jira, Salesforce, or similar ITSM tools.
• Collaborate with support, service delivery, consulting, development, and infrastructure teams.

Requirements

• Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• At least 3 years of experience in technical support, application support, service desk, production support, or technical operations for external clients.
• Technical analyst mindset with strong problem-solving, investigation, troubleshooting, organizational, and time-management skills.
• Basic SQL knowledge and experience reading technical logs.
• Familiarity with Citrix, Microsoft Azure, Oracle databases, Windows Server, Microsoft Office, and enterprise environments.
• Excellent written and verbal English communication skills; willingness to work in a hybrid Manila setup and EMEA and/or Americas shifts.

Nice to have

• Experience in financial services, banking, asset management, FinTech, or enterprise software.
• Knowledge of financial systems, investment operations, Middle Office, or Back Office processes.
• Experience supporting enterprise applications in production or client-facing environments.

Culture & Benefits

• Work in a global support organization serving more than 200 SimCorp clients worldwide.
• Collaborative, customer-focused environment with emphasis on learning, skills development, and client success.
• Attractive salary, bonus scheme, and pension.
• Work-life balance and individualized professional development opportunities.
• Benefits vary by country; SimCorp operates in more than 20 offices worldwide.

Hiring process

• Submit an application in English through the career site.
• Applications are reviewed continually, with an approximate CV consideration time of three weeks.
• Candidate feedback is requested during the process.