Senior Technical Support Specialist (SaaS)

Location: Remote from Manila, Philippines

Company

hirify.global is a global SaaS technology company developing no-code workflow automation, electronic signature, and document management products, including SignNow.

What you will do

• Handle complex web support cases for enterprise and sales-assisted accounts.
• Independently lead and participate in client calls for Tier 1 accounts.
• Collaborate with Sales and Customer Success on escalated enterprise issues.
• Investigate and troubleshoot issues involving the SignNow web platform, integrations, and workflows.
• Identify, document, and escalate product bugs and feature requests to engineering and product teams.
• Maintain professional customer communication and resolve assigned cases within SLA requirements.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 3+ years of experience in B2B SaaS support, including at least 2 years supporting enterprise or Tier 1 accounts.
• Fluent, professional English for written and verbal client communication.
• Familiarity with APIs, integrations, and SaaS platforms.
• Strong communication and client management skills, including the ability to run enterprise calls independently.
• Experience with Intercom or a similar CRM is preferred.

Culture & Benefits

• Remote and hybrid work options with teams operating across multiple countries.
• Competitive compensation based on local market conditions, performance-based bonuses, and stock options.
• Courses, conferences, learning resources, career growth, and internal mobility opportunities.
• Country-specific health and wellness benefits, fitness options, and quarterly company-wide Mental Health Days.
• Family-friendly flexibility, family days, a junior club for children, and a pet-friendly approach.
• Charitable initiatives through the hirify.global Care programme and open communication with leadership.