Senior Technical Support Speciallist

Location: Manila, Philippines; remote

Company

hirify.global is a global SaaS technology company developing no-code workflow automation, electronic signature, and document management solutions, including SignNow.

What you will do

• Handle complex web support cases for enterprise and sales-assisted accounts.
• Lead and participate independently in client calls with Tier 1 accounts.
• Collaborate with Sales and Customer Success on escalated enterprise issues.
• Investigate and troubleshoot technical issues involving the SignNow web platform, integrations, and workflows.
• Identify, document, and escalate product bugs and feature requests to engineering and product teams.
• Follow up on assigned cases and resolve them within SLA requirements while maintaining clear written customer communication.

Requirements

• Bachelor’s degree or equivalent practical experience.
• At least 3 years of experience in B2B SaaS support, including at least 2 years supporting enterprise or Tier 1 accounts.
• Fluent, professional English for written and verbal client communication.
• Familiarity with APIs, integrations, and SaaS platforms.
• Strong communication and client management skills, including the ability to run enterprise calls independently.

Nice to have

• Experience with Intercom or a similar CRM.

Culture & Benefits

• Remote and hybrid working options across the company’s global operations.
• Competitive compensation based on local market conditions and experience, plus performance-based bonuses and stock options.
• Access to courses, conferences, and learning resources with opportunities for career growth and internal mobility.
• Country-specific health, wellness, and fitness benefits, plus quarterly company-wide Mental Health Days.
• Family-friendly policies, family days, a junior club for children, and a pet-friendly approach.
• Transparent communication through team discussions and company-wide Q&A sessions.