Customer Care Manager - SEAP

Location: Alabang, Philippines

Company

hirify.global provides equipment and lifecycle services for production lines.

What you will do

• Act as the first point of contact for customer technical issues, emergencies, troubleshooting, and assistance requests.
• Collect, filter, and manage customer calls while identifying needs and driving issues through complete resolution.
• Coordinate field service requests, interventions, warranty activities, spare-part support, and field planning.
• Prepare, organize, monitor, and support customer-site activities, including health and safety reporting.
• Organize maintenance, overhauls, emergency interventions, and technical audits.
• Maintain field intervention workflows and ensure effective use of SAP, contact center, ERP, and field service management tools.

Requirements

• Bachelor’s degree or equivalent in Mechanical Engineering or Automation.
• At least five years of experience in after-sales service or a production plant.
• Strong technical knowledge of hirify.global products and complete-line equipment.
• Strong verbal and written communication, customer relationship, multitasking, autonomy, and coordination skills.
• Fluent English is required.

Culture & Benefits

• Permanent employment based in Alabang, Philippines.
• Cross-functional work with customers, Product Support, Service Account Management, Field Planning, and field service teams.
• Focus on customer proximity, responsiveness, safety, and effective technical support.