Service Administrator (Gaming)

TL;DR

Service Administrator (Gaming): Managing service contract administration and providing essential support to field staff and management with an accent on billing, contract maintenance, and operational reporting. Focus on optimizing billing processes, ensuring pricing accuracy, and coordinating logistical support for field technicians.

Location: Hybrid in Greystanes, NSW, Australia. Must be authorized to work in Australia without visa sponsorship.

Company

hirify.global is a global leader in gaming content and technology, focused on delivering high-performance gaming experiences to B2B customers.

What you will do

• Execute monthly and ad hoc billings for internal and external customers.
• Manage Service Support Dashboards and update machine databases within the record keeping system.
• Investigate billing enquiries and generate credit notes where applicable.
• Create and maintain customer contracts, ensuring correct pricing and applying necessary increases.
• Support field technicians, the call center, and the Customer Online Portal.
• Handle general administrative duties, including travel arrangements, meetings, and expense POs.

Requirements

• 2-3 years of experience in administration and customer service.
• Proven experience in process building and review.
• Sound knowledge of Microsoft Office products.
• Strong problem-solving skills and high-level oral and written communication.
• Attention to detail and ability to thrive in a fast-paced environment.
• Valid work authorization for Australia (no sponsorship available).

Culture & Benefits

• Opportunity to work with a world leader in gaming entertainment.
• Robust benefits package.
• Access to global career opportunities.
• Inclusive environment emphasizing employee wellbeing, sustainability, and diversity.