Customer Success Executive (UK)

TL;DR

Customer Success Executive (UK): Develop and maintain strategic relationships with Enterprise segment clients across UK&I, Benelux, Nordics markets, serving as trusted advisor to key stakeholders including C-level. Focus on controlling delivery processes in implementation projects, ensuring high ROI through product consulting, and driving portfolio growth via cross/upsells and zero churn.

Location: Based in London, UK with hybrid office attendance

Company

Global vendor of an AI-native no-code platform to automate workflows and CRM.

What you will do

• Maintain and develop long-term relationships with strategic Corporate & Enterprise customers.
• Act as trusted advisor to assigned accounts, communicating at all levels including C-level executives.
• Control and audit delivery processes in implementation projects, identifying early red flags to prevent issues.
• Help customers achieve outcomes through product consulting, value realization, and high ROI.
• Grow customer portfolio through zero churn and active cross/upsells.

Requirements

• 5+ years of experience working with global Enterprise or Corporate segment customers
• Fluent in English (verbal and written) with executive-level communication
• Experience with CRM/ERP/Core systems/Low Code/No Code solutions or other corporate software
• Experience managing or overseeing software implementation projects or customizations
• Strong customer-centric communication and presentation skills
• Commercial acumen, including negotiation and renewal management
• Excellent time management and efficiency skills

Culture & Benefits

• Clear career paths, mentorship, and continuous learning opportunities.
• Flexible work arrangements to support productivity and well-being.
• Culture celebrating achievements, ideas, and impact from day one.
• Innovative environment embracing new ideas and modern technologies.
• Competitive compensation and benefits package tailored to country and employment type.