Creator Success Specialist (Crowdfunding)

TL;DR

Creator Success Specialist (Crowdfunding): Guiding creators in crafting strong campaigns and refining launch strategies with an accent on relationship management and platform adoption. Focus on solving creator challenges, synthesizing user feedback for product teams, and increasing the success rate of creative projects.

Location: Must be based in the UK or specific US states: CA, CO, CT, GA, IL, MA, MD, NC, NJ, NY, OR, VA, VT, and WA

Salary: $70,940 (for US)

Company

Leading crowdfunding platform for creative projects across film, games, music, art, design, and technology.

What you will do

• Provide strategic guidance to creators to refine campaign launches and connect them with community resources.
• Track interactions in CRM to maintain SLAs for curation and outreach support.
• Educate creators on best practices and industry insights within assigned segments.
• Operationalize community programs like open calls, ecosystem partnerships, and Forward Funds.
• Recruit beta participants for new features and advocate for creator needs to internal stakeholders.
• Collaborate with marketing to showcase priority creators across brand channels.

Requirements

• At least 2 years of professional experience in a customer-facing role within creative industries.
• Must be based in the UK or the following US states: CA, CO, CT, GA, IL, MA, MD, NC, NJ, NY, OR, VA, VT, and WA.
• Proven ability to execute strategic plans and deliver data-driven results.
• Strong communication skills for one-on-one guidance and internal stakeholder feedback.
• Ability to independently assess campaign quality, innovation, and clarity.

Nice to have

• Experience as a creator or entrepreneur.
• Experience running hirify.global campaigns.

Culture & Benefits

• 4-day workweek for improved work-life balance.
• 100% employer-paid health plan.
• $3,000 annual Remote Working & Wellness Stipend and $500 Role Development Stipend.
• Generous time off: 16 vacation days, 10 sick days, and a company-wide winter break.
• 16 weeks of parental leave and 25 annual volunteer hours.