Manager, Payments Program Governance (Fintech)

TL;DR

Manager, Payments Program Governance (Fintech): Owning and evolving the governance framework for payment products with an accent on policy authoring, risk mitigation, and operational excellence. Focus on building scalable SOPs, ensuring compliant adjudication decisions, and managing cross-functional collaborations.

Location: Must be based in the US (Open to specific states: AZ, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, UT, VA, VT, WA, WI). Hybrid model: 3 days/week in NYC or quarterly in-person days for SF/Seattle.

Salary: $120,000 - $130,000 per year

Company

hirify.global is the world's largest virtual clinic for women and families, providing clinical, emotional, and financial support through a digital health platform.

What you will do

• Own the end-to-end program governance framework for Maven’s payment products to ensure compliant adjudication.
• Author, maintain, and socialize payment-related policies, operating standards, and SOPs.
• Proactively identify and mitigate risks related to adjudication accuracy and system changes.
• Partner strategically with Product, Operations, QA, Legal, Compliance, and Finance teams.
• Act as a subject matter expert for complex adjudication or policy interpretation issues.
• Manage and develop team members to support growing governance needs.

Requirements

• Active work authorization in the US is required.
• 5-7+ years of experience in program governance, payments, healthcare operations, or fintech.
• Proven experience authoring policies and SOPs in high-risk or compliance-driven domains.
• Strong risk identification and mitigation skills using QA data and audits.
• Demonstrated ability to lead complex, cross-functional programs independently.
• Prior people management experience.

Nice to have

• Familiarity with AI.
• Experience partnering closely with QA, Compliance, Legal, or Audit teams.

Culture & Benefits

• 401K matching for US-based employees with immediate vesting.
• 16 weeks 100% paid parental leave and new parent stipend.
• Annual professional development stipend and access to a personal career coach.
• Flexible hybrid work model with in-office meals.
• Inclusive approach to health, dental, and wellness partnerships.