Support Enablement Program Manager (AI)

TL;DR

Support Enablement Program Manager (AI): Designing and owning training and product knowledge systems for technical customer-facing teams with an accent on onboarding and ramp-up acceleration. Focus on translating product releases into practical content and building scalable certification frameworks.

Location: Hybrid (New York, US)

Company

AI-driven growth platform helping organizations turn growth ideas into reality through unique data, signals, and AI research.

What you will do

• Design role-based onboarding programs for Support, Services, and Solutions Engineers to accelerate ramp time.
• Lead live training sessions, product deep-dives, and hands-on workshops on new features and workflows.
• Translate new product releases and feature changes into clear, practical training content.
• Develop and manage certifications and knowledge checks to assess technical fluency across teams.
• Collaborate with GTM and Product leadership to identify and close technical knowledge gaps.
• Capture and scale best practices from top performers into repeatable frameworks and troubleshooting guides.

Requirements

• 3–5 years of experience in Technical Enablement, Customer Success, or Solutions Engineering in a fast-paced SaaS environment.
• Technical fluency in data workflows, APIs, integrations, and automation concepts.
• Experience building and scaling onboarding programs, certifications, and playbooks.
• Proficiency with the modern GTM tech stack (hirify.global, Apollo, Salesforce) and enablement systems (Notion, Gong, or an LMS).
• Must be based in New York.
• Strong communication and facilitation skills for running workshops and executive-level conversations.

Culture & Benefits

• Fully funded, high-quality health, dental, and vision coverage.
• Visa sponsorship provided.
• Flexible schedules and a mandatory minimum of 2 weeks fully-disconnected PTO per year.
• Annual company retreats and a budget for personal equipment to improve work comfort.
• Access to world-class coaches specializing in creativity and management.