AI Operations Manager (B2B SaaS)

TL;DR

AI Operations Manager (B2B SaaS): Designing and operationalizing AI-enabled tools and workflows to drive business outcomes across sales, marketing, and client services with an accent on translating functional needs into scalable processes. Focus on implementing AI-driven automation using platforms like Salesforce, HubSpot, and Generative AI to improve operational efficiency.

Location: Remote (USA)

Company

Leading global provider of aviation software and information services focusing on predictive technology solutions for aircraft uptime and operational efficiency.

What you will do

• Partner with functional leaders to define AI use cases and translate business needs into operational solutions.
• Design and implement AI-enabled workflows to improve efficiency and scalability across the organization.
• Maintain an inventory of AI tools and vendors, comparing them with traditional SaaS applications.
• Define and track KPIs to measure the business impact and ROI of AI initiatives.
• Coordinate with Legal, Security, and IT to ensure compliance and security standards are met.
• Monitor production processes and address performance gaps to ensure responsible scaling.

Requirements

• 5+ years of experience in operations, program management, or business transformation.
• Experience working in a B2B SaaS or technology-driven environment.
• Proven track record with AI/automation platforms (Salesforce AI, HubSpot, Gong, MS Copilot, LLMs).
• Ability to drive cross-functional initiatives with senior stakeholders.
• Strong analytical skills to measure ROI and business impact of AI adoption.
• Must be based in the USA.

Nice to have

• Experience with workflow automation tools like Zapier, Make, and APIs.
• Familiarity with data platforms and reporting tools (Power BI, Tableau).
• Knowledge of AI governance, security, and risk frameworks.
• Experience scaling operational playbooks and process standardization.

Culture & Benefits

• AI-forward culture that encourages innovation and creative application of emerging tech.
• Collaborative environment based on "Win Together" and "Innovate to Elevate" values.
• Focus on customer-centric decision making and outcome-driven execution.
• Fully remote work arrangement.