Clinical Programs Specialist (Healthtech)

TL;DR

Clinical Programs Specialist (Healthtech): Leading administrative and operational tasks to facilitate the execution of clinical programs and initiatives with an accent on triage, provider outreach, and drug list maintenance. Focus on ensuring high-quality patient care, managing operational reporting, and adhering to HIPAA guidelines within a fast-paced startup environment.

Location: Remote (US)

Salary: $60,000 - $70,000 USD

Company

An enterprise health technology company providing comprehensive solutions for employers and health plans, including pharmacy benefit management (PBM) and an Enterprise Health Platform.

What you will do

• Triage incoming clinical program calls and conduct outreach to prescribers, pharmacies, and members.
• Lead operational tasks for programs such as pharmacogenomics, MTM, and opioid safety edits.
• Manage and maintain drug lists through periodic and ad-hoc updates.
• Support reporting requirements and monitor claims to ensure stakeholder communication.
• Identify and document issues to ensure patients receive quality care and resolution.
• Collaborate with internal business and clinical partners to support program initiatives.

Requirements

• Active, unrestricted pharmacy technician license.
• 2+ years of experience in a clinical pharmacy setting, PBM, or health plan.
• 1+ year of customer service experience with strong communication skills.
• Ability to manage multiple complex projects with minimal direction.
• Must be based in the US.

Nice to have

• Medication Therapy Management (MTM) experience.
• Proficiency in MS Office (Excel, PowerPoint), Confluence, Jira, Tableau, and Salesforce.
• Bilingual skills (Spanish preferred).

Culture & Benefits

• Comprehensive insurance coverage (medical, pharmacy, dental, vision).
• 401(k) plan with company match after one year.
• Paid time off, sick time, and company holidays.
• Access to Health Savings Account (HSA) and employee assistance programs.
• Wellness program and various indemnity insurances.