Deskside Support Site Focal (IT Support)

TL;DR

Deskside Support Site Focal (IT Support): Leading onsite technical support teams to maintain client systems and deliver hands-on hardware and software troubleshooting with an accent on executive support and system modernization. Focus on resolving complex hardware/software dilemmas, optimizing end-user experience, and ensuring SLA/XLA target compliance.

Location: In Person, California, USA. Must be a US Citizen

Salary: $46,080 – $82,680 (up to $99,240 in certain CA areas)

Company

hirify.global designs, builds, manages, and modernizes mission-critical technology systems for Fortune 100 clients worldwide.

What you will do

• Lead onsite Deskside Support Technicians and act as the primary point of contact for staff escalations at medium to large sites.
• Troubleshoot and resolve advanced hardware and software issues across a diverse range of device types.
• Coordinate software upgrades, system images, and cutting-edge hardware deployments.
• Collaborate with internal hirify.global teams and alliance partners, such as Microsoft, to resolve technical issues.
• Perform IMAC (installs, moves, adds, and changes) activities and data backup/restore for clients.
• Identify and present innovative ideas for modernization and automation to enhance end-user experience and drive cost savings.

Requirements

• Must be a US Citizen and live in the United States of America.
• 5+ years of experience providing IT support in a large customer-facing Enterprise Environment.
• Proven experience in Deskside Support technical leadership.
• Strong communication skills across email, phone, and in-person interactions.
• Ability to perform advanced problem determination and resolution of desktop hardware and software problems according to SLAs.

Nice to have

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

Culture & Benefits

• Comprehensive benefits package including medical, dental, disability, and retirement benefits.
• Eligible for a discretionary annual bonus program based on performance.
• Paid leave and paid time off.
• Access to industry-leading learning programs and certifications (Microsoft, Google, Amazon, Skillsoft).
• Inclusive work environment supported by hirify.global Inclusion Networks.