Modern Workplace Tech Bar Support (Fintech)

TL;DR

Modern Workplace Tech Bar Support (IT Support): Providing on-site technical assistance and hardware support for employees within a large-scale banking environment with an accent on Windows 11, Office 365, and mobile device management. Focus on diagnosing complex hardware/software issues, mentoring junior staff, and improving the overall colleague tech experience.

Location: On-site in Chester, UK (Cawley House); 5 days a week on-site

Salary: £33,203 - £34,950

Company

A major banking group transforming the future of finance through significant investment in data and technology to serve 26 million customers.

What you will do

• Provide face-to-face IT support at the Tech Bar community hub for approximately 100k colleagues.
• Diagnose and resolve technical challenges related to devices, software, and remote connectivity.
• Configure, build, and fix desktops, laptops, and mobile technologies (BYOD).
• Manage and resolve technical incidents using enterprise-scale support tools.
• Technically mentor junior team members to deliver elite IT support.
• Identify and call out areas to improve the customer journey and technical support experience.

Requirements

• Must be based in or be able to commute to Chester, UK.
• 2-3 years of Microsoft Windows technical support experience in an enterprise-scale environment.
• Strong knowledge of Windows 11 OS and in-depth troubleshooting of the Office 365 Suite.
• Experience handling incidents and solving network issues.
• Competence in supporting Microsoft Teams and mobile technologies.
• Excellent verbal and written communication skills.

Nice to have

• Previous experience in a Tech Bar or Walk-up Support service.
• Knowledge of Active Directory and Exchange administration.
• Understanding of Azure and Intune.
• Experience using ServiceNow for incident management.
• Support experience with Macs and JAMF.

Culture & Benefits

• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes including free shares.
• 24 days of holiday plus bank holidays.
• Inclusive environment with dedicated menopause health and Working with Cancer initiatives.
• Wide range of wellbeing initiatives and generous parental leave policies.
• Flexible lifestyle benefits including discounted shopping.